Welcome to the Maryland Professional Pet Groomers Association's first webinar!

In this episode titled "The First 5 Minutes Matter. Client Consultations That Set Everyone Up for Success," our hosts Jessica Miklasz and Ashley Lawrence chat with Educator Sarah Drouin about how your initial consultation with a new or existing client can save you later when it comes time to check out.

We will go over how clear communication with each client leads to:

Realistic Expectations
Transparency about the Pet's Coat and Skin Conditions
Realities of Pricing
Higher Client Satisfaction
Improved Pet Safety and Comfort
Reduced Conflict, Liability, and Misunderstandings
Smoother Workflow
Stronger Trust and Professional Credibility
Discussion Points for Salon, Mobile, & Housecall Grooming Clients

Meet with us on March 22 at 4 pm EST to learn, ask questions, and improve your customer service skills!

This webinar is FREE for MDPPGA Members (Pet Professional, Salon Owner, & Diamond Blue Crab)

$60 for Non-Members - Less than one haircut toward your own professional development!

All profit made from this webinar supports the MDPPGA, our mission, and the tools we provide to help groomers across Maryland.

Information about our Guest Educator:

Sarah Drouin, owner and head groomer of Plush is a National Certified Master Groomer through The National Dog Groomers Association of America. She is also Pet Tech CPR Certified and is an Award Winning Stylist that competes in grooming contests all around the world.

With over 17 years of experience to offer, Sarah travels the world educating other groomers with the high standards and skills she has learned along her journey as a Master Stylist but also is continuously learning and refining her craft to ensure her clients get nothing but the best. Sarah’s background and expertise in dog behavior allows her to connect with clients and build a bond with them. This advances her ability to not only do her job effectively but more important, safely! It is essential to have a connection & provide a safe place for dogs to transform into Plush Puppies. Her high standards for safety, quality, and knowledge will always stand priority and is what sets Plush apart from the rest.

https://directory.companionanimalnetwork.com/directory/sarah.drouin/member-profile/